Experiences Of Ducati In Supply Chains

Experiences Of Ducati In Supply Chains Ducati Company was using lean production during their changing of supply chain management. Lean production include wide variety of management practices such as just in time which is mention in the case study, quality management, works teams, cellular manufacturing, supplier management and integrated systems. The main practice of lean production is to create a streamlined, high quality management that will produce finish product without wasting and satisfy customer needs (Shah and Ward, 2003, pg.129-149). Ducati Company can save cost and time by using lean. Based on the case study, measures of quality have increased 70 percent. The Toyota Production System (TPS) [as in Herron and Hickss study (as cited in S. Spear and K. H. Bowen, 1999, p.97-106)] was developed in Japan by Ohno and Shingo and forms the basis of lean manufacturing. Other companies such as Toyota also using lean production. Toyota Company focused on minimizes waste in all of its operation. Toyota could not afford the high capital-intensive mass production that used in USA (Herron and Hickss, 2008, pg.524-531). Besides, Toyota Company used Kaizen, cellular manufacturing, synchronous manufacturing, poka-yoke, standardize working and work place organization to reduce the waste in production [as in Herron and Hickss study (as cited in J. Bicheno, 2000)]. Based on case study, Ducati revamped its supply chain in operation turnaround. By using the turnaround, it was significantly reduce the inventory lead times, better performance, and more space and minimize waste on resource and increase productivity and quality of goods.[as in Herron and Hickss study ( as cited in S. J. Pavnaskar, J. K. Gershenson and A. B. Jambekar, 2003, pg.3075-3090)]. In 1996, the Society of Motor Manufacturers and Traders (SMMT) Herron and Hickss study (as cited in SMMC, 2006) was supported by Honda, Nissan, Toyota, General Motors and Volkswagen ( Herron and Hickss, 2008, pg.524-531). They are also using supply chain management. This means that this company had learned from Ducati how important of supply chain management. Investments in supplier development teams was establish by japans car manufacturers, as in Herron and Hickss study (as cited in M. Sako, 2004, pg.281-308)]. Supplier had been train in how to manufacturing in best practices and been promoted the dissemination of lean manufacturing in supply chain (Herron and Hickss, 2008, pg. 524-531). Nissan transferred lean expertise to its UK plant in Sunderland from Japan with three nominal levels of abstraction which are Kaizen, skill control, 5S/5C and standard operations, autonomous maintenance, just-in-time and systematic problem solving and total quality management (TQM) and benchmarking. This transfer had taken 20 years with training for employees and high level of support in UK. Nissan and the IF provided NEPA with the master engineers who provided expertise in lean manufacturing (Herron and Hickss, 2008, pg. 524-531). Total quality management was a multi-dimension concept that focuses on quality, techniques and instruments for controlling quality (Anderson et al., 1994; Dean and Bowen, 1994; Flynn et al., 1995; Garvin, 1984 and Garvin, 1987; Saraph et al., 1989; among others).During 1970s, Total Quality Management was around for a long period, and it was practices and industrial adaptation in the US. Japanese automobile also focus on their product and reliability. Toyota Company, by using the Toyota-system, focuses on lean production, just in time and quality control through their product. (Lee, H.L and Whang, S, 2005, pg. 289-300). Ducati also use total quality management to control its own motorcycle quality. Elements in the TOM, the well-known quality pioneers (Deming, 1986 and Juran, 1986) pointed out that how important top management leadership, which can be considered as the most influential TQM element, affects other elements of the organization (Anderson et al., 1995 and Flynn et al., 1995; cf. Kaynak, 2003). Top management was an important element because it was the leader that makes decision by using which techniques to run the production. By using the quality elements can lead the company to produce high quality product by using low cost. Changing organization strategy in order to implement TQM practices is that top management is very important (Hamlin et al., 1997 and Ho et al., 1999; cf. Kaynak, 2003). Besides that, employee involvement and empowering is essential elements in making continuous improvement. It is because this can lead employee to work harder and involving in the change process, and they wont resist to change [ as in Jung, J. Y and Wang, Y. J. (as cited in Flynn et al, 1995 and Handfield et al., 1998; cf. Kaynak, 2003)]. Next is long term based relationship with supplier. For instance, supplier partnerships are key elements for TQM [as in Jung, J. Y and Wang, Y. J. (as cited in Kaynak, 2003 and Trent and Monczka, 1999)]. Other company had learned that by using the relationship with supplier and customer is the elements key for success in TQM, it is because that have a good relationship we can understand what the customer needs and wants and supplier can satisfy their need and wants. Six Sigma implementation aims at improving customer satisfaction, by mean of improved processes capability (as in Brun, 2010). Six sigma are tools to improving customers satisfaction of the company product. Based on the case study, Ducati production volume has increased more than threefold, from 12000 motorcycles a year to more than 40000 a year when they revamped their supply chain management. 2. To achieve result such as those at Ducati, how important is the free flow of information among members of a companys supply chain? Explain. Based on the case study, Ducati had to involve its supply chain partner in the operational turnaround because 92 percent of the cost of a typical motorcycle was come from the companys supply chain. Ducati need to transfer the culture and the technique for creating a lean and efficient supply chain to their supplier. As Ducati consider their suppliers to be an extensions of Ducati which connected them via the web to accelerate the flow of information. Information free flow involves sharing information across company boundaries with supply chain member and it is needed since organization is unable to generate all their required resource internally. Therefore interact with other organization that controls their critical resources allow them to compete effectively in their environment [as in Samaddar, Nargundkar and Daley study (as cited in Yuchtman and Seashore, 1967, pg.891-903)]. According to (Towill, 1996; Towill and Mason-Jones, 1997; Mason-Jones and Towill, 1999a; Towill et al., 2000, 2002) decision makers need a depend big picture of the process so they can manage the supply chain as one single company, to minimum uncertainty updated feed forward and feedback information flow coupled with optimal decision making. When information is shared in between supply chain networks, it can result a more efficient flow of goods and services (Anand and Mendelson, 1997), reduced inventory level, and lower costs (Yu, Yan and Cheng, 2001, pg.114-119), which benefits the overall network. Since Ducati is linking their suppliers that are as close as a few block away as well as many that are scattered around Europe and as far as Japan, they can exchange information such as production planning, part price list, invoices and quality report. Limitation of information in the supply chain will lead to unnecessary inventory investment, poor customer services, wrong capacity allocation, reduce revenue and missed production (Lee, Padmanabhan, and Whang, 1997, pg. 93-102). According to (P.Fiala, 2004, pg.419-423) information exchange is a very important issue for coordinating actions. If member of the supply chain have free flow information it can reduced their lead time of information such as orders, demand and capacity forecast, point-of-sale data for the whole supply chain. (Lee, So and Tang, 2000, pg.626-643) Find the benefits of sales information sharing and identified the drivers that have significant impacts. Manufacture obtains larger inventory or cost reduction when the demand is highly associated if the lead time is long. Eventually customer will receive a higher quality, cost-effective product in a shorter amount of time. In addition, Ducatis new supply chain management processes that support information-sharing activities aim to support data sharing and communication between supply chain partners which allow the company reduced the bullwhip effect. Plan along the supply chain and coordinating information can control Bullwhip effect and improve their supply chain performance (Lee, Padmanabhan, and Whang, 1997, pg. 93-102). Besides, information sharing enhances the agility of firms while improved the stability and performance of the whole supply chain. According [as in Hsu, Chiu, Chen and Liu study (as cited in Li et al., 2006, pg.18-21)], the importance of sensible information and quantified the impact of upstream disorder on supply chain. When received information from other member of the supply chain, everything remain the same except other than receive an order from the previous supply chain member but also receives end users demand for the current period ( Dejonckheere, Disney, Lambrecht and Towill,2004, pg.727-750). Refer to [as in Samaddar, Nargundkar and Daley study (as cited in Yuchtman, Sahin and Robinson, 2002, pg.505-536)] information can flow along the supply chain in sequence, within orders posed by each supply chain members or it may be share by them. Free flow information can be achieved by using information and communication technologies based tools which allow supply chain members to get information at the real time with accurate information on the point of sale demand to allow them to forecast replenishment needs inventory need and eliminate under or overestimated orders and inventories (Pendroso and Nakano, 2009, pg. 376-384). Information sharing allows better planning and coordination of the supply chain [as in Welker, Vaart, and Donk study (as cited in Koh and Saad, 2006, pg.545-554)]. Moreover, information sharing is an important aspect on assimilation and collaborative inter-organizational relationship (Huang, Lau and Mak, 2003, pg.1483-1571). Ordering process is a function related to the information sharing and it is important to process in the supply chain [as in Welker, Vaart, and Donk study (as cited in Bertrand et al., 1990; Gustin et al., 1995; Parente, 1998; Scho ¨ nsleben, 2004; Stadtler and Kilger, 2002)].Supply chain management can make better decision on the ordering process, production plan and capacity allocation therefore the supply chain dynamics can be optimized (Huang, Lau and Mak, 2003, pg.1483-1571). Furthermore, information free flow is important because partnership always formed so that individual can share unique information (Hsu, Chiu, Chen and Liu, 2009, pg.101-121). There should be levels of information sharing for mutual benefits and cooperation (Christiansen, Rohde and Hald, 2003, pg.23-30). For example, companies share data with suppliers to reduce cost and bargaining also increase efficiency. 3. What barriers exist to the free flow of information among the members of a companys supply chain, and what can managers do to overcome those barriers? There are a few barriers exist to the free flow of information among the members of a companys supply chain. First of all, workers are required to move parts long distances for no reason because the companys flow of materials through the factory was inefficient (Scarborough, N. M., Wilson, D.L., Zimmerer, T.W., 2009, pg.630). Besides that, Ducati are forced to trim its roster of vendors to 175 because some suppliers simply refused to participate (Scarborough, N. M., Wilson, D.L., Zimmerer, T.W., 2009, pg.630) Generally, vertically linked organisations from raw material sources to end users includes in supply chain (ANU H. BASK1* JARI JUGA2, 2001, pg.138). Supply Chain Management is known as a wider concept covering all business processes between these organisations (Bowersox et al., 1999; Cooper et al., 1997a; Lambert et al., 1998). Good supply chain management will define who will stay and who will leave the market (Martins Laugeni, 2002). There is a downstream flow of material from the factory via the factory warehouse, the distributor and the retailer to the customer (Bernhard J. Angerhofer, Marios C. Angelides, pg.343). Orders flow upstream and there is a delay associated with each echelon in the chain, representing, for instance, the production lead-time or delays for administrative tasks such as order processing (Bernhard J. Angerhofer, Marios C. Angelides, and pg.343). Forrester Supply Chain or Forrester Model is a simple four-level supply chain which is consisting of factory, a warehouse, a distributor and a retailer (Bernhard J. Angerhofer, Marios C. Angelides, pg.343). Forester effect or bullwhip effect is a common problem to those who deal with supply chain management. According to (Lee, Padmanabhan, Whang, 1997, pg. 93-102), this effect occurs when there is a lack of coordination among the elements of the supply chain at the moment when there is a variation in the quantity demanded by the final client, with the reactions of suppliers tending to be amplified at each passage upstream through the chain. All of them react increasing or diminishing the orders differently from what is really necessary, seeking to protect themselves. The lack of coordination felt mainly by the Forester effect is caused by two reasons which are the different stages of the supply chain has conflicting objectives, and the information sent among the different stages suffers delays and distortions according to Chopra Meindl (2001). Managers can overcome those barriers by implementing shorter delivery times, more reliable delivery promises, fewer schedule disruptions, lower stock levels, fewer quality problems and stable prices which are offered by Integrated Supply Chain Management (Christopher, 1998). Besides that, System Dynamics is a computer-aided approach for analysing and solving complex problems with a focus on policy analysis and design. Previously System Dynamics is known as Industrial Dynamics. Industrial Dynamics defined as the study of the information feedback characteristics of industrial activity to show how organizational structure, time delays in decision and actions interact to influence the success of the enterprise and amplification in policies (Forrester 1961). Industrial Dynamics treat the interactions between the flows of information, money, orders, materials, personnel, and capital equipment in a company, an industry, or a national economy. The application of System Dynamics Modelling to Supply Chain Management has its roots in Industrial Dynamics (Forrester 1958, 1961). The Forrester Model is a model of a production-distribution system. This model is described in terms of six interacting flow systems which are the flows of information, materials, orders, mon ey, manpower, and capital equipment. RFID (Radio Frequency Identification) is an emerging technology intended to complement or replace traditional barcode technology to identify, track, and trace items automatically (Zaheeruddin Asif, Munir Mandviwalla, 2005, pg.393). The drive toward adopting RFID is being further enhanced by mandates from large retailers such as Wal-Mart and Target, and the US Department of Defense, who require all suppliers to implement this technology within the next few years ( Zaheeruddin Asif, Munir Mandviwalla, 2005, pg.394). RFID is claimed to add intelligence to and to minimize human intervention in the item identification process by using electronic tags. The tags are significantly different from printed barcodes in their capacity to hold data, the range at which the tags can be read, and the absence of line-of-sight constraints (Zaheeruddin Asif, Munir Mandviwalla, 2005, pg.393). RFID can be used to reduce labour costs, reduce out-of-stock supply chain cost, reduction in theft, improved trac king through warehousing and distribution centres and reduced inventory holding and carrying costs (Zaheeruddin Asif, Munir Mandviwalla, 2005, pg.393). A key goal of supply chain management is greater speed and cost effectiveness (Lee, 2004, pg. 102-112) Marketing tends to focus on pricing, customers, and product. An RFID-enabled integrated supply chain will likely lead to greater speed and perhaps, over time, lower costs. However, speed and cost are the relatively easy and obvious goals of RFID enabling a supply chain. Lee et al. (1997, pg. 93-102) propose information sharing, channel alignment and operational efficiency as strategies to counteract the bullwhip effect. Sterman (1989, pg.345) presents a generic model of a stock management system which forms the basic structure in an environment for a decision-making experiment. This generic stock management structure is applicable to Ducati such as raw material ordering, production control, or at a macroeconomic level, the control of the stock of money. The physical stock and low structure of the system, and the decision rules used to control the system are parts of the model. Ducatis managers could use the Beer Game (Sterman 1984, pg.345) to conduct an experiment on managing a simulated industrial production and distribution system. The Beer Game presents a multi-echelon production distribution system, containing multiple actors, non-linearities, feedbacks and time delays throughout the supply line. Ducatis managers can include top management commitment; cross-functional teams with feedback between management and staff, and the use of new information systems to overcome the barriers to the free flow of information (Bernhard J. Angerhofer, Marios C. Angelides, pg.344).Time compression strategies based on simulation allow to predict supply chain performance improvements ( Towill, 1996b, pg. 15-27.) Ducatis managers can over the barriers by using re-engineering strategies which are reduction in all lead-times such as material, information and cash-flows, elimination of time delays in decision points and provision of marked information to all upstream decision makers. Collaborative management envisages the reduction of negative consequences of the bullwhip effect or the lack of coordination in supply chains. It can be said that the main objective of collaborative management is to obtain, by means of shared planning, a greater precision in sales forecasts and replenishment for all in the chain. As a result, it is possible to decrease the inventory along the supply chain and obtain better service levels that in turn tend to result in sales increases and cost reductions (Skjoett-Larsen, Thernoe, Andresen, 2003, pg.531-549). According to Retzlaff-Roberts Nichols (1997, pg.69-78), simulation offers an effective analytical tool for organizations that need to measure the performance of a cycle time in the environment of supply chains. For Pedgen, Shannon, Sadowski (1995), simulation is the process of projecting a computer model of a real system and conducting experiments with this model with the purpose of understanding its behaviour and/or evaluating strategies for its operation. In this way, simulation models of supply chains may be used to study several processes that may comprise factories, distribution centres, and transport systems, among others (Miller Pegden, 2000, pg. 63-66.). Supply chain simulation is used in decision taking in the case of implementing a new supply chain, or for performing modifications to existing chains. These changes may be classified in two categories which are structural and operational. Structural decisions affect the supply chain in long terms; however, operational decisions affect the supply chain in short terms. Simulation may be used as a tool to assist decision taking in both cases (Pundoor, 2001). According to Maria (1997, pg.7-13), Pedgen, Shannon, Sadowski (1995), Banks, et al., (2002, pg.1652-1658), and Chang Makatsoris (2001, pg. 24-30), simulation assists the understanding of the entire process and characteristics of the supply chain by means of graphics and charts. Simulation has the capacity to capture data for analysis. Users may model unexpected events in certain areas and understand the impact of these events to the supply. The risk inherent to changes in planning can be diminished drastically by simulation. Several alternatives may be tested by users before making the change to planning. Stimulation can be used to investigate the impact of changes due to a greater demand for components of the supply chain. Relations between suppliers and other components of the supply chains can be used to rationalize the number and size of order lots, using as a basis the total of costs, quality, flexibility and responsibilities. Opportunities can also be used to diminish the var ieties of product components and standardize them throughout the supply chains.

Google in China Essay

Google is the fastest growing Internet search engine company. Google’s mission is â€Å"to organize the world’s information and make it universally accessible and useful.†(International Business: Competing in the Global marketplace, pg 148-149) They have a mantra of â€Å"Don’t be Evil.† Google started this mantra to be the main message to show consumers they would not compromise the integrity of its search results. This case reviews the situation under which Google was required to censor its content and chose to launch its new search engine site. The case explains the role of the Chinese government and its regulations in the Internet market which had a negative effect on Google’s operations in China. In 2000, Google started a Chinese language service. This service was operated from the United States. Chinese authorities blocked the site in 2002 because China censors information to their citizens. This block surprised Google’s managers. This was a challenge the managers did not plan on. If they done their research of the Chinese Government and culture prior to launching the Chinese language service, they would have known the block would be inevitable and they could have tailored their service to the Chinese regulations, culture, and laws. Google knew China was an advantageous business and they would need to adapt their service in order for it to be acceptable and profitable. Google also had to move the Chinese operations to China. Operating from the United States caused slow connection speed and hinder their operation and growth. This was a good move because it enabled Google to employee Chinese citizens who would be able to help understand and adapt to the Chinese laws, regulations, and censorship demands. Google managers made a mistake by not researching their target market. However, they acted quickly in learning and correcting this mistake. Google still offered Chinese citizens a better search engine, but it was not without censorship. The Google search engine offers more results than its competitors, Yahoo, Microsoft’s MSN, and China’s own company, Baidu. Google states Chinese consumers will â€Å"get more information on their site, though not quite all of it.† (International Business: Competing in the Global marketplace, pg 148-149) In 2006, Google had 30 percent share of China’s internet search engines. Baidu had 40 percent. This left another 30 percent split between Yahoo and Microsoft’s MSN search engines. These percentages are good, especially when one considers Yahoo and Microsoft had entered the Chinese search engine market prior to Google. Baidu has several advantages over Google that are mostly associated with it being a Chinese based company, the search engine has â€Å"competence in pinpointing queries in the Chinese language† (Yin & Yulin, 2010, p. 4). Government relations with China are precarious for businesses effectiveness. Google did not have a clear understanding of what they would be involved in. China has become more supported and self-assured due to its increasing economic significance. They are more reluctant to be pressed by Western governments or companies into changing its long term regulations and censorship. Because of this aspect, China does not yet comprehend global strategies and the importance of global public relations. This causes them to be more rigid in their international business dealings. All-in-all, Google has been able to grow successfully in the Chinese search engine market and maintain the number two spot (behind Baidu) in China despite their lack of early research on the Chinese culture, governmental regulations, and laws. References International Business. Competing in the Global Marketplace, Seventh Edition, Chapter 3: Differences in Culture ISBN: 9780073381343 Author: Charles W. L. Hill copyright  © 2009 McGraw-Hill, a business unit of the McGraw-Hill Companies, Inc.

Establishing a Secured Atm Banking System

Establishing a Secured ATM Banking System Contents 1. Abstract 2. Introduction 3. Executive Summary 4. Mission 5. Company Background 6. Statement of the Problem 1. Problem Statement 2. Problem Significant 7. Project Objective 8. Limitation of the Project 9. Methodology 10. Analysis of the Project 11. Scope of the Statement 12. Proposed Improvement 13. Expected Output 14. Recommendation 15. Acknowledgment Abstract The aim of this study is to investigate risk management, security and controls in the Context of Automated teller machines (ATMs).In doing so, it adopts a non-technical Approach by investigating the interrelationship and effect of risk management and controls In setting Automated Teller Machine security goals. The literature explores and discusses The risk management and different controls of ATMs. To reduce the risk of fraudulent Activity, several controls can be integrated into the ATM processing environment. However, the controls should not be considered a cure-all. Keywo rds: ATMs, data security, risk, fraud, electronic banking, and controls.Introduction This paper examines the effects of incompatibility in network industries. In a network industry such as telecommunications, the internet, or automatic teller machines (ATMs) in the banking industry,firms are technologically interconnected. This interconnection can lead to more complicated pricing structures than those observed in traditional industries, since a consumer may receive direct or indirect services both from his chosen firm and its rivals.While interconnection increases the size of the network available to consumers, in industries such as the banking industry, the introduction of price discrimination between affiliated and unaffiliated consumers reintroduces firm-level network economies by reducing compatibility within the shared network. This paper measures the impact of this incompatibility and finds significant effects on competition in the deposit market, welfare, and investment. It a lso briefly considers an alternative institutional structure in which provision of ATM and deposit services is separated.In the banking industry, the customers of one bank can use their ATM cards at ATMs owned byother banks, but the ATM owner may charge a fee called a surcharge. This can be interpreted aspartial incompatibility between components of a system comprised of ATM cards (bank affiliation)and ATMs. Analogous to the strong complementary relationships between CPUs and peripheralsor VCRs and video tapes, ATM cards and ATMs form complementary components of a system thatallows consumers to perform transactions on their bank accounts.Consumers can choose variouscombinations of these complementary goods, but the compatibility is only partial since there is acost associated with use of a foreign ATM, that is, an ATM not owned by the consumer’s bank. There is a sizeable theoretical literature on compatibility in industries with network externalitiesor complementary component s. This literature predicts that incentives for compatibility differacross firms and will be smaller for firms with larger networks, since these firms lose the competitive advantage their network size confers under incompatibility.The effects on consumer surplus should differ depending on the distribution of consumer characteristics and the new price equilibrium that is reached. In turn, the effects of compatibility on price competition depend on a number of factors. In the banking industry, while partial incompatibility achieved through surcharging should theoretically soften price competition in the deposit market by making an increase in deposit. This paper will focus on the types of ATM transactions that can be performed on any ATM within the shared network such as inquiries and cash withdrawals.Executive Summary ATM An automated teller machine (also known as an ATM or Cash Machine), is a computerized device that provides the customers of a financial institution with the ability to perform financial transactions without the need for a human clerk or bank teller. Crime at ATM’s has become a nationwide issue that faces not only customers, but also bank Operators. Security measures at banks can play a critical, contributory role in preventing attacks on customers.These measures are of paramount importance when considering vulnerabilities and causation in civil litigation and banks must meet certain standards in order to ensure a safe and secure banking environment for their customers. The Automated Teller machine is a terminal provided by bank or other financial institutions which enables the customer to withdraw cash to make a balance enquiry, to order a statement, to make a money transfer, or deposit cash. The ATMs are basically self-service banking terminals and are aimed at providing fast and convenient service to customers.Some of the new generations of ATMs are able to cash a check to the penny, dispense Traveller’scheques and postage stam ps, perform stock transfers, print discount coupons, issue phonecards, and even sell concert tickets. Customers are grateful for these ATM features but they are alsovery concerned with ATM crime and safety. Mission Key to Success Company Background 1. Statement of the Problems/Problem Definition/ Automatic Teller Machines (ATM) indicates the development of Information Technology in Banking sector.Two types of ATMs need to be addressed, one of which is the branch ATM, The other being the out of branch ATM. The branches will take care of the ATM located in Their respective branches, while the out of branch ATMs such as those located in department Store will be taken care by cash centers. Each cash center has ATMs under its responsibility. At VIT there are three ATMs out of which two are out of branch ATM() and one is branch ATM(). The major problem faced by these ATMs are the long queue of customers at the peak hours and then at the off peak hours the lack of customer entry.The number of customer are so large that many a times customer waits for more than half an hour to get his turn but at nights the ATMs remain idle that there are no customers to serve . Depending on the current capacity of each ATM, many alternative decisions can be made. Now the work process decision is made by operators. Thus,the problem of ATM facility is significant. In this study, methodology â€Å"Simulating ATMs† is proposed in order to maximize efficiency Of banks to improve their customer’s service and increasing long term relationship with them And also to reduce the congestion at the ATM centre at peak hours.The process will show How much time a customer spends and give suggestion whether a new ATM is required or With the same resources the performance can be improved. This research will support the Banks in terms of decisionmakingfor reducing the waiting time of customers, by solving a Simulation model with the help of queuing theory. The technique of simulation has long been used by the designers and analysis in the physical Sciences and it promises to become an important tool for tackling the complicated problems Of managerial decision making.It is actually imitation of reality and when it is being put into Mathematical form it is called simulation. Generally, the main objective of simulation is to Minimize the managerial problem in terms of decision making and hence helps in reaching Solution with at most accuracy. Also it is comparatively free from mathematical solution, Hence can be easily understood by the operating personal and nontechnical managers. On the other hand queuing model is used to overcome the congestion of the traffic? This traffic Can be of any form.This model mainly used in situation where customers are involved, hence When it is being coupled with simulation it becomes very much conducive to get solution to Solve the problem related to customers. Therefore, these two models are used to understand The situation related to ATM waiting line and to find some alternative to overcome this Problem by suggesting certain alternatives. Automated Teller Machines (ATMs) provide banking services such as withdrawals, deposits, and transfers on a 24 hrs with 7days basis. Due to their convenience they are nowuniversal and are used by a diverse set of users located around the world.Despite this success, however, ATMs still suffer from a variety of problems. Since ATMs are used for banking, security is paramount. Personal banking information is highly sensitive and users are vulnerable while using ATMs. Keypads in particular have been exploited by criminals who have installed small cameras or touch-sensitive overlays, or in some cases have simply observed users as they have keyed in their pins. The physical security of users is also important. ATMs are open late at night but often have limited security.Users may feel anxiety and, in those cases, it is best that they complete their ATM operations as quickly as possibl e. In addition to security concerns, there are a number of known usability issues with current ATMs. For example, users may not know which card they have entered into the machine, and accidental key presses may trigger unintended operations. Similarly, ATM interfaces are often loosely-coupled with underlying functions and allow the users to perform illegal operations, only informing them after the fact of the inability of the system to carry out a given task.A good solution to both the usability and security issues will require further exploration of how ATMs operate. Ultimately, such a solution will include a reformulation of certain key ATM functions and novel technologies such as touch screens and web-based interfaces. 1. 1Problem Statement In most of the ATMs the major problem is waiting of customers in the queue for more Duration. Mainly the objective of ATM for bank is to keep away the customers from coming To bank and make the process easy for them to avoid the basic procedur e they do in bank.But As stated the problem which most ATM face is the long queue in front, but then when the Problem is only for a short while as rest of the time the ATM remains idle means adding to The operating cost. The problem is to determine whether only one machine is required to Fulfill the need or two more machines needed to be installed to give comfort to customer Which is really of short period of time. 1. 2 Problem Significance The cost of the installing an ATM machine accounts for a sizeable part of the total operating Cost of a company.Adding to it is cost of extra security guard who is needed to be placed There. But the customer satisfaction point of it is necessary to incur these expenses as Retaining them is more important, hence these cost are overshadowed by this fact. This Research will provide a robust problem solving technique for the realworld? Make a decision Related to reducing the ATM queuing problem to reduce operating cost. †¢Problem Objective The o verall objective of the research is to develop a model to reduce the waiting time of Customers and the total cost related to ATM installation. Problem Constraints In this research, the researcher has focused on the Problem of waiting of customer in ATMs For long to undergo a simple transaction with the available ATM machine, also to know Whether another machine is required to reduce the traffic at the centers by keeping in mind The cost incurred in installing. Methodology Introduction to simulation and queuing It is the imitation of reality like laboratories in which numbers of experiments are performedon simulated models to determine the behavior of real system in true environments.The example cited above is of simulating the reality in the physical form, and are referred toas analogue simulation. For the complex and intricate problem of managerial decision Making, the analogue simulation may not be practicable, and actual experimentation with thesystem may not be uneconomical. Und er such circumstances, the complex system is Formulated into a mathematical model for which a computer programme is developed, and The problem is solved by using high speed electronic computer, and hence it is named as System simulation. Queuing theory has been applied to a variety of business situations.All situations are relatedto customer involvement. Generally, the customer expects a certain level of service, whereasthe firm provides service facility and tries to keep the costs minimum while proving therequired service. This widely used in manufacturing units. Here it helps in reducing theoverhead charges and the overall cost of manufacturing. Also used to know is the unit arrive, at regular or irregular intervals of time at a given point called the service point. General Analysis of the Project ATMs are used by all modern commercial banks and are found in cities around the world.Modern ATMs already address many human interaction concerns, but still suffer from a number of usabi lity and other issues. The following are seven important aspects to consider when attempting improving ATM interfaces: Security Issue ATMs act as electronic tellers, and security is always an important concern for users. Major security issues are already addressed in the modern ATM design. A password, or PIN number, is used to protect the information. After decades of use, ATMs have proven the effectiveness of this security policy.However, this approach may not be sufficient in the future. Mugging and PIN theft should be addressed in a new ATM system. Mature biometric technology may be a good candidate to provide additional security. Besides password protection, modern ATMs also include ‘card eating’ features to provide customers with more security. However, instead of increasing customer security, this feature can in fact cause problems for authorized users due to misunderstanding or carelessness. This feature should be reviewed as part of a user-centered design proces s. FunctionalityATMs handle as many traditional teller operations as possible. Traditional ATMs implement most basic daily banking functions, such as deposit, withdrawals and balance checking. These functions are designed based on the performance limitations of computing and networking, which have changed rapidly over the course of the last few years. These limited functions may not be satisfactory by modern standards. The next-generation ATM should support the following features if possible: †¢ Money transfer: transfer money from one bank account to another person’s bank account. Bill Payment: automatically pay bills. Although a valid feature is provided in internet banking right now, ideally ATMs would still provide these functions for users without internet access. †¢ Other Electronic Finance Tools: Good examples could be electronic bank notes or electronic bank travel cheques. Usability Unlike some other electronic devices, ATMs should be useful to a wide-range of users and those users should be able to use the system with limited or no assistance. This aspect is critical to the new ATM design.Although these issues are already taken into consideration in the current ATM designs, evaluation may reveal that there is room for improvement in current systems. Theoretically, it is also possible that there is no perfect design once we review the usability requirements. We may have to provide a compromised solution to suit the majority. The following are some typical user stories for review: †¢ ATMs currently allow users to insert different cards but do not display visual cues to identify which card was inserted. A displayed image would provide good feedback to prohibit accidental operations using the wrong card. The current key layouts, especially the function keys, are slightly different between different ATMs. A new standard high-resolution touch-screen would be preferable. †¢ Not all current ATMs can support multiple-languages. Consi dering growing international trade and communication, multiple language support would be a very important feature. †¢ The current deposit and withdrawal functions also need to be improved. For example, the standard process for putting multiple cheques into ATMs is confusing, and the ATM withdrawal function does not support bill selection based on the customer’s request. The new ATM should allow the user to easily access money across the world. Efficiency ATMs must be both easy to use and fast. The more time a user spends at an ATM, the more inconvenienced the user feels. Wait times also increase for other users. Clearly, this is an important issue to consider when designing an ATM system. Accessibility As ATMs are physical machines, their design must take accessibility concerns into account. Some good accessibility features can be found in current ATM design. For example, the ATM keyboard includes Braille support for the blind. Current ATM design does not do a good job o f protecting people from others peeking from behind. †¢ The fixed height of ATMs can be inconvenient for some users. Threat & Affect ATMs should be attractive. Potentially, good looking ATMs could attract new users and make existing users more comfortable. For example, relaxing background music could relieve user anxiety during complex operations. There are three basic types of ATM attacks: †¢ Attempts to steal a customer‘s bank card information; †¢ Computer and Network attacks against ATM‘s to gather bank card information; †¢ Physical attacks against the ATM.THEFT OF CUSTOMER‘S BANK CARD INFORMATION †¢Card Skimming †¢Fake ATM machines †¢Card Trapping/Card Swapping †¢Distraction theft or ‘manual’ skimming †¢Shoulder Surfing †¢Leaving transaction ‘Live’ †¢Cash trapping COMPUTER AND NETWORK ATTACKS †¢Network attacks against ATMs †¢Viruses and malicious software †¢Phishing †¢PIN cash-out attacks †¢Utilizing a Fake PIN pad overlay †¢PIN Interception PHYSICAL ATM ATTACKS †¢Ram Raid Attacks †¢Theft of ATMs †¢Smash and Grab of ATMs †¢Safe cutting/Safe Breaking †¢Explosive Attacks Scope of the Project We should evaluate whether or not the ATM is helping to extend banking services.By mixing the web/mobile preauthorization transaction service with the traditional 24 hours with 7 days ATM service, service time can be improved and wait times reduced. Proposed Improvements Our initial meeting yielded many ideas for new ATM technologies that have the potential to improve user experience. We considered mobile phone interfaces, voice interfaces, refinements of physical button interfaces, high resolution touch screen interfaces, biometric identification techniques (finger print or retinal scan), and a web interface for pre-specifying ATM transactions.After a brief discussion of each of these ideas, we decided to talk in depth about the final three. The use of an advanced high resolution touch screen would not solve any problems in itself. but would allow for a more sophisticated user interface. The potential for increased screen space and detail could help address the need for a more intuitive layout, the issue of restricting input to acceptable dollar amounts, and multi-language support. It might also allow ATMs to perform some actions that are not currently possible such as displaying the customer's preferred name for each account and facilitating transfers to third party accounts.An advanced display could also be designed to restrict the viewing angle so that private information is less visible to malicious onlookers. One final advantage of a high resolution display is that it would allow for much more attention to aesthetics, and as Donald Norman tells us, â€Å"attractive things work better. † The main disadvantage of using a touch screen is that it may confuse users, and providing accessibi lity for the blind is more difficult than in cases where Braille codes can simply be added to keypads.The use of biometrics for identification would yield many benefits. The most obvious benefit of biometric technology is that it would increase the security of bank accounts, as a finger print is much harder to steal than a PIN. If the use of a finger print could eliminate the need for an ATM card entirely, it could drastically reduce time spent at the ATM, and it would eliminate the problem of inserting the wrong card. The idea we spent the most time on is a web interface to allow users to pre-specify ATM transactions.The general idea is that the customer can access the bank's website from a PC or mobile phone to input the operations that will be done at the ATM. For example, a user could specify that she wants to withdraw 360 ETB from her chequing account and 220 ETB from her savings account. She also has three cheques to deposit for 250. 35 ETB, 298. 70 ETB, and 329. 11ETB. She wa nts 100 ETB of the deposit to go into her son’s account and the rest to go to her retirement account.When the user arrives at the ATM and identifies herself with a card and PIN or a fingerprint, the machine will display the options she selected earlier and ask if that is still what she wants to do. After selecting â€Å"yes,† she simply inserts the cheques into the machine and removes her cash. While the benefits of this idea may not be immediately apparent, and may not be significant for simple ATM usage, it has the potential to drastically improve the user experience under some circumstances. In the previous example, the user needed to perform many transactions with somewhat nusual amounts of money. If this were to be done at a standard ATM, it could take a very long time to navigate through the interface for each individual transaction. During this time, any number of distractions could occur, including a line of angry customers amassing behind the user or the user' s child suddenly beginning to cry. Under these circumstances, it would be easy for the user to enter an incorrect amount or even to forget one of the transactions completely. However, with the web site, all of the decisions would be made in the comfortable environment of the user's home or office.Besides helping the user to ensure that all transactions are executed properly, this web interface could cut down greatly on lines at ATMs, increasing customer satisfaction and physical security. Another scenario where this could be useful is for outdoor ATMs in bad weather. If the user drives to the ATM and then realizes that being outside would be unpleasant, she could access the web site through her mobile phone to pre set the transactions and minimize time spent outdoors. Such a radical departure from present ATM interactions is certainly not without drawbacks.One of the main issues is that not everybody has web access, especially through their mobile phones. The ATM would definitely ne ed to have a standard user interface in addition to web capabilities. The web site would also introduce security concerns with password attacks and network communication to the ATMs. Hopefully these problems have already been solved in the current implementation of online banking. Finally, as with any UI, poor design could cause this idea to become frustrating and useless. These preliminary ideas have been developed based on initial meetings and brainstorming.Further research and information gathering will lead to the refinement of our proposed system changes, and an iterative design process will allow us to develop a prototype of a highly improved, secure, accessible, and intuitive ATM system and extended web-based interface. Conclusion (Expected Output from the Project) The main purpose of this study is to develop an efficient procedure for ATM queuing Problem, which can be daily used by banks to reduce the waiting time of customers in the System. The queuing characteristics of cu stomers were observed and the researcher compared The process of customer behavior of different ATM services at VIT.It is concluded that the ATM service should introduce in men’s hostel (around ? thstudents strength stay in hostel) Will facilitate pulling more customers towards ATM service. The researcher suggested that the SBI can install a new ATM machine in men’s hostel in spite of high installation cost and thereby reduce the customer cost and service cost for attaining benefit in the long run. This will be helpful for commercial bank to sustain more potential customers in high competitive situations with other private banks.ATM provides financial services to an increasing segment of the population in many countries. Fingerprint scanning, continues to gain acceptance as a reliable identification and verification processes. This paper identifies a model for the modification of existing ATM systems to economically incorporate fingerprint scanning; and, outlines the a dvantages of using such system. It should be noted that the customers perception cannot be generalized as it was highly affected by the tradition/ culture of the user involves. Recommendation for Further StudySeveral aspects of waiting problem for the ATM that remained unsolved in this study will Form interesting topics for further study. The following recommendations are made for Further studies: It is observed that if a person is not well versed with ATM takes more time which is not Considered. Also many customers stand in the queue and leave which can be put into the consideration. †¢ The time the workers take to feed the ATM with currency is not considered. †¢ Out of stock situation can be considered. †¢ On holidays mostly after exams the utility of ATM to be considered.The main limitation of the research due to time constraint it is observed with minimum sample, if sample size would have increased, the result obtained by both in simulation and queuing will coinci de. This study would not consider waiting cost and service cost due to non availability of original information. For future research, this study can be extended by considering the cost factors to find out the best ATM facility. ACKNOWLEDGMENT I wish to acknowledge ________________University and Wegagen Bank, Addis Ababa Ethiopia for their support in providing the various facilities utilized in the presentation of this paper.

Family Values and Political Obedience in Confucius...

Family values and political obedience in The Analects by Confucius The Analects, also known as the Analects of Confucius contains sayings, passages, and anecdotes that reflects the great philosophers thoughts about life, and the social and political dynamics that people experience in their lives everyday. While Confucius is considered one of the great thinkers of Chinese and East Asian philosophy, and the Analects as one of the most important artifacts of the aforementioned philosophical tradition, Confucius and his philosophical thinking were not recognized for their significance before the Han dynasty (206 B.C. 220 A.D.). Instead, Confucius and his works gained recognition and significance during the Former Han era (206 B.C. 8 A.D.), of which Confucius became known for his concept of the individuals potential for benevolence or ren. 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